To help the support team debug any issues you are having we have implemented a debug process. Please follow these instructions.

  1. Contact and let us know the issue you are having so that we can enable debug for your account.
  2. Navigate to the webpage for which you are having an issue
  3. Click the TubeBuddy menu in the upper right corner and then click the Debug Mode button (see screenshot #1 below). The Debug Mode button will change to On and turn green.
  4. Perform the action having the issue.
  5. After the issue occurs click on the green Send Debug button at the bottom of the page (see screenshot #2 below).
  6. Wait for the confirmation message, email to notify us that the debug information was sent.